Your data matters

We prioritize your information's safety.

Your data matters
We prioritize your information security.

Privacy Policy
Effective Date: January 1st, 2025 

1. Introduction
Reliable Storage is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our self-storage services and website.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, address, phone number, email, payment information, and government-issued identification.
  • Account Information: Usernames, passwords, and security questions.
  • Transaction Information: Rental history, payment records, and customer service interactions.
  • Device and Usage Information: IP addresses, browser type, and website interactions when using our online services.
  • Security and Surveillance Data: Video footage from security cameras on our premises.

3. How We Use Your Information
We use the collected information for the following purposes:

  • To provide and manage your storage unit rental.
  • To process payments and prevent fraudulent transactions.
  • To communicate with you regarding your account, payments, or policy updates.
  • To improve our website, customer service, and overall business operations.
  • To comply with legal obligations and enforce our policies.

4. Sharing Your Information
We do not sell your personal information. However, we may share it with:

  • Service Providers: Payment processors, IT support, and security personnel who assist us in delivering our services.
  • Legal Authorities: If required by law, court order, or to protect our legal rights.
  • Business Transfers: In case of a merger, sale, or transfer of assets.

5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
You have the right to:

  • Access, update, or correct your personal information.
  • Request the deletion of your information, subject to legal obligations.
  • Opt out of marketing communications.
  • Restrict or object to the processing of your data in certain circumstances.

7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

8. Retention of Information
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

11. Contact Us
If you have any questions or concerns about this Privacy Policy, you can contact us at:

Reliable Storage

757 Columbia Turnpike

East Greenbush, NY 12061

Storage@reliable518.com

518-496-7867